Secure Online Orders @ Supercomfort.com

Secure Paypal third-party payment
Send an e-mail to orders@supercomfort.com with your name, billing address and shipping address, and list the items you wish to order. Supercomfort.com will send an e-mail invoice via PayPal for payment via credit card (pay using your Visa / MC / Discover / American Express) or checking account. Prior to payment, you will be notified of any sales tax or ship fees due. Once payment is received via Paypal.com in full and the address is confirmed, your order will be processed. Please note that Paypal payment is only accepted for U.S. orders and supercomfort.com can only ship to the payer's confirmed Paypal street address. If you reside outside the U.S. (i.e., Canada) or your Paypal confirmed address is a P.O. box, then please pay with a cashiers check or money order. See below for details on orders with payment sent though the postal service.

Easy Postal Mail Orders
Go to Supercomfort.com, select your items, payment and shipping information, and print out the forms. Mail us your forms. Money Orders and Cashiers Checks accepted. No personal checks accepted. No CODs. U.S. funds only. Payment must be in full including any applicable ship fees or sales tax. Contact supercomfort.com by phone or email to confirm the total amount before sending the money order or cashiers check.

Convenient Phone Orders
Call Supercomfort.com with your order. For after-hours service, leave a detailed voice message including your name, phone number (including the best time to reach you), e-mail and postal address, and the items you've selected. Your call will be returned by supercomfort.com as soon as possible.

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Our Satisfaction Policy for Returns & Exchanges

Your satisfaction is our goal. If not completely delighted with your purchase, simply e-mail or call us at the address and phone number above within 20 days of receiving the product to receive a return merchandise authorization (R.M.A.) and indicate whether you prefer an exchange or refund (excluding non-refundable shipping and handling charges). However, we are unable to accept a return or exchange for custom made products. R.A. valid for 15 days only. The product must be returned in new & unused condition with valid R.A., otherwise it cannot be accepted for refund/credit/exchange. Once the product is returned, your exchange or refund will be processed (allow 4-5 business days for supercomfort.com to process & issue credit, plus allow an additional 8-10 business days for your credit card bank to have the credit appear on your statement). Buyer assumes responsibility for return shipping & insurance charges. If a buyer requests a return authorization after the allowed return period, a return authorization may or may not be granted by supercomfort.com and a re-stocking/handling fee will be deducted from the refund/credit (the amount is solely at the discretion of supercomfort.com).

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Payment Information

Supercomfort.com accepts Visa, MasterCard, American Express, Discover, JCB, and Diner's Club through online real-time processing. We also accept secure electronic check payments through PayPal invoices (sent separately in an email to the secure site). In order to pay by electronic check, send in your order by either postal mail, e-mail, or phone, and an e-mail invoice will be sent to you.

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Sales Tax Information

Sales tax of 8.8% shall only be applied to orders from the State of Washington, USA.

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Cancellation Policy

Orders cannot be cancelled once the checkout process has been completed and the shipment process has begun. We regret any inconvenience this may cause you. However, orders may qualify for our Return & Exchanges Policy listed above.

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Manufacturer's Warranty

Products sold by supercomfort.com may include an original manufacturer's limited warranty. supercomfort.com does not and cannot accept any responsibility or liability for the condition, duration, or extent of such warranties. All customer questions and inquiries about warranties or repair should be directed towards the original manufacturer.

Phoenix Down Comforters Warranty
[European Goose Down]
3 Year or 5 Year Manufacturer Warranty (see original packaging for details) guarantees against defects in manufacture only. Excludes normal wear and tear. Dry clean only. Warranty voided if manufacturer dry clean instructions not followed.

Hungarian Goose Down Comforters Warranty
[Premium 750 Fill Power Hungarian Goose Down]
After every processing step there is strict quality control. Our products meet the stringent requirements of German and EU standards. All our products are warranted against manufacturing defects for 15 years pro-rated. If you are not satisfied with our product when you receive it, return it immediately for a full refund except for shipping and handling. We do not refund after the product has been used.

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Terms of Service

All users and shoppers on Supercomfort.com are governed by the terms, policies, and restrictions stated on Supercomfort.com. By using this site, you agree and consent to all the terms, policies, and restrictions stated on Supercomfort.com, including but not limited to the Returns & Exchange Policy. If you do not agree to the policies and terms stated on Supercomfort.com, do not use this site. Supercomfort.com reserves the right to change, modify, or cancel any portion of this Terms of Service, policies, and restrictions governing this site without notice.

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